FAQ
The FAQ section contains useful guides to technical product settings and information about your contract. Use the "Topics" selection field to narrow down your search.
A mailbox can be managed either directly in the browser or via a mail client. The configuration settings are as follows:
| Name: | Shown as the sender name in e-mails. |
| E-mail address: | Your e-mail address or an alias of it |
| Server type: | IMAP (recommended) or POP3 |
| Username: | The full e-mail address (e-mail aliases are not allowed!) |
| Password: | The mailbox password set in the MyWebspace Panel |
| Incoming mail server (IMAP): | email.my-webspace.at |
| Incoming mail server (IMAP) port: | 993 |
| Incoming server authentication: | Password |
| Outgoing mail server (SMTP): | email.my-webspace.at |
| Outgoing mail server (SMTP) port: | 465 |
| Outgoing server authentication: | Password |
| Encryption: | Enable SSL/TLS |
| Webmail access: | email.my-webspace.at |
In the webmail client, you can set a new password under Settings -> Password.
Unfortunately, the e-mails you receive always include some spam e-mails. If spam e-mails are also answered automatically, the senders learn that there really is a person behind this e-mail address. As a result, even more spam is sent to this person. Those automatic replies are sent by our mail server, which then gets a bad "digital reputation" on the internet – in the worst case, e-mails no longer reach their recipients at all.
An e-mail can be sent to a maximum of 35 recipients (including CC and BCC). If you choose more, the e-mail gets stuck when sending and cannot be delivered.
Did you know that you can also use MyWebspace e-mail addresses like this
j.doe+anyword@example.com
and that those e-mails also end up in your mailbox?
Why is this useful?
Let's say your e-mail address is j.doe@example.com and you sign up for an online account at Contoso. With plus addressing, you can enter j.doe+contoso@example.com instead of your actual e-mail address.
Or you want to go on a trip and book a ticket at Margie's Travel. To do so, you could use this e-mail address, for example: j.doe+margiestravel@example.com
If Contoso is then hacked for whatever reason and all customer data is stolen, it is very likely that you will receive all kinds of obscure e-mails afterwards – fake e-mails that look as if they came from your bank, for example. If the recipient address is j.doe+contoso@example.com instead of your regular e-mail address, you know that you had better not open this e-mail or click any links. Instead, you should create a filter in your mail client or your webmail that deletes such e-mails in the future.
Using different e-mail addresses for different websites and services therefore has the following advantages:
- Traceability: you know which e-mail belongs to which website
- Privacy: if companies exchange your personal data, it is much harder to link it together because you used different e-mail addresses.
- Security: you can use not only different passwords but also different e-mail addresses.
Unfortunately, some websites consider the "+" character in e-mail addresses invalid. In that case, you can use the tilde (~), the equals sign (=), the percent sign (%) or the digit 8 instead of the plus sign.
This is because the digit 8 is used as an alternative separator for plus addresses.
If you still want to use an "8" in your e-mail address, e.g. "user1980@example.com", create your address as "user19@example.com". You will then receive all e-mails sent to "user198...", i.e. not only "user1980@example.com" but also "user1988@example.com" or "user198helloworld@example.com".
Filter rules can be set up in our webmail under the filter settings. The login details are the e-mail address and its password.
Log in there with the respective e-mail address, then go to Settings and then Filters. In the lower left corner, you will find a plus icon that lets you create a rule.
The filter rules you create then apply on all devices with a mail client such as Thunderbird or Outlook.
All our hosting products include access via POP3, IMAP and webmail. We recommend using IMAP.
IMAP: If you use IMAP, your computer synchronises your mail with our servers and the e-mails remain on our servers. If you access your mailbox from more than one computer or from a smartphone, IMAP is also the better choice, as all folders (including sent messages) are available on all devices and the mail status (read/unread) is synchronised between devices. The e-mail spam folder can only be accessed via IMAP and the webmail interface.
POP3: With POP3, e-mails are transferred from our servers to your computer and then deleted from our servers. This saves storage space at MyWebspace. At the same time, however, your e-mails are then only on that one device.
Did you know that around 160 billion spam e-mails are sent every day? That is almost half of all e-mails sent each day.
Our spam & virus filter reliably detects spam and attached viruses sent to your e-mail addresses. Messages identified as spam with 100% certainty are discarded automatically. All others end up in the junk folder of the respective mailbox. E-mails with attached viruses are discarded automatically to keep you safe.
Due to the volume and complexity of many spam e-mails, it can still happen that some end up in your mailbox. We are constantly working to improve our spam filter.
In the MyWebspace Panel, you can add forwardings to an internal e-mail address under E-mail alias.
If you want to forward to an external address such as Gmail or Hotmail, you need a so-called distribution list. You can create one by clicking "Create new distribution list". First enter the e-mail address to be forwarded; in the next step you can enter one or more forwarding addresses. This also lets you forward e-mails automatically to several recipients. The maximum number of recipients per distribution list is 30.
Automatically forwarding e-mails to an external address via a filter rule is not allowed. The reason is explained in the FAQ entry on out-of-office assistants.